Terms of Service
Standard terms and conditions governing software licenses, subscriptions, and enterprise services provided by Apna Data Systems.
Effective Date: September 2026
1. Acceptance of Terms
By accessing or utilizing any software platform, website, or API provided by Apna Data Systems Private Limited ("Company", "we", "us"), your organization ("Customer", "Licensee") agrees to be bound by these Terms of Service. If you are entering into this agreement on behalf of an institution or company, you represent that you possess the authority to bind such entity.
2. Subscription Licensure & Usage
Subject to subscription payment, Apna grants Customer a non-exclusive, non-transferable, revocable license to access the chosen ERP product (Education ERP, Hospital ERP, or Business ERP) via hosted cloud infrastructure for authorized internal business operations.
- Reverse engineering, decompiling, or unauthorized distribution of source code is strictly prohibited.
- Customer retains exclusive ownership of all proprietary data uploaded to the tenant.
- Access is restricted to authorized seat allotments specified in the commercial order form.
3. Service Level Agreement (SLA) & Maintenance
We guarantee 99.9% application uptime calculated monthly, excluding scheduled maintenance windows announced at least 48 hours in advance. Critical security patches and feature upgrades are deployed without impacting continuous system availability.
4. Billing, Invoicing & Taxes
Subscription fees are billed in advance according to the billing cycle selected (monthly or annually). All statutory Goods and Services Taxes (GST at 18%) are charged in accordance with Indian tax authorities.
5. Governing Law & Jurisdiction
These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Lucknow, Uttar Pradesh, India.