Privacy Policy
Your privacy and data security are fundamental to how we build our enterprise solutions. Learn how your information is safeguarded.
Last Updated: September 2026
1. Overview & Scope
Apna Data Systems Private Limited ("Apna", "we", "our", or "us") is committed to protecting the privacy and security of users of our websites, ERP platforms (Education ERP, Hospital ERP, Business ERP), mobile applications, and cloud services. This Privacy Policy details our data collection, processing, storage, and sharing practices in compliance with the Digital Personal Data Protection (DPDP) Act of India, GDPR, and ISO 27001 data security frameworks.
2. Information We Collect
Depending on your interaction with our website and software applications, we may collect:
- Contact & Organizational Details: Full name, professional email address, telephone number, organization name, institution type, and user role submitted through demo requests or contact forms.
- Institutional Data: Student, patient, employee, inventory, or transactional records uploaded directly by subscribed organizations within isolated multi-tenant databases.
- Technical & Usage Logs: IP address, device telemetry, browser type, operating system, and authenticated session logs monitored for cybersecurity compliance.
3. Purpose and Legal Basis of Processing
We process your data exclusively to:
- Provide, configure, and maintain your organization's ERP tenant.
- Facilitate single sign-on (SSO), role-based authentication, and audit logs.
- Fulfill regulatory filings such as GST invoicing, ABDM healthcare logs, and academic boards compliance.
- Deliver technical support, security updates, and critical operational notices.
4. Data Security & Storage Sovereignty
All production data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Institutional customer data is hosted in Tier-4 certified cloud data centers situated within India to ensure complete data sovereignty and regulatory compliance.
5. Contact Data Protection Officer
If you have questions, data subject requests, or concerns regarding your privacy, please contact our Data Protection Office:
Email: privacy@apnadatasystems.com
Address: Apna Data Systems Pvt. Ltd., Tech Park, Lucknow, UP, India
Response SLA: Within 48 business hours